Return, Refund & Cancellation Policy

At Norika Creations, we are committed to delivering premium-quality designer outfits crafted with care and attention to detail. Since many of our products are custom-made and designed specifically for individual clients, we request customers to carefully read our Return, Refund & Cancellation Policy before placing an order.

1. Order Cancellation

• Cancellation of confirmed orders will only be accepted within 24 hours of placing the order.

• Once production, customization, stitching, embroidery, or tailoring work has started, the order cannot be cancelled.

• Customized and made-to-order products are not eligible for cancellation after approval confirmation.

• Refunds for cancelled orders may be subject to payment gateway and transaction processing charges.

2. Customized & Bridal Orders

At Norika Creations, many products are specially handcrafted and customized according to client preferences including size, design, fitting, embroidery, color combinations, and styling requirements.

Therefore:

• Returns, refunds, or exchanges are not accepted on:

  • Customized outfits

  • Bridal Lehenga

  • Bridal Gown

  • Customized Sarees

  • Made-to-order outfits

  • Stitched blouses

  • Altered garments

  • Fall & Pico customized sarees

• In case any customization issue occurs from our side, we will provide:

  • alteration support,

  • replacement assistance (if applicable),

  • or store credit at our discretion.

• Minor variation in handwork, embroidery, texture, color tone, or pattern placement is considered normal in designer handcrafted outfits.

3. Ready-Made Product Returns

Returns are accepted only for unused and unwashed ready-made products under the following conditions:

• Return request must be raised within 48 hours of delivery.

• Product must be:

  • unused,

  • unwashed,

  • in original packaging,

  • with tags and invoice intact.

Returns will not be accepted if:

• the product has been used,

• perfume/deodorant marks are found,

• tags are removed,

• product is damaged by the customer.

4. Damaged, Defective or Wrong Product

If you receive:

• a damaged product,

• manufacturing defect,

• or wrong item,

please contact us within 24 hours of delivery with:

• Order Number

• Product photographs

• Unboxing video

• Issue details

Email: support@norikacreations.com

Our team will review the request and provide suitable resolution.

5. Refund Policy

• Refunds are processed only after the returned product passes quality inspection.

• Approved refunds may take 5–7 business days to reflect in the original payment method.

• Shipping charges, customs duties, and return courier charges are non-refundable.

• Customized products are not eligible for refunds.

Store credit may be issued in special approved cases.

6. Cash on Delivery (COD)

• COD is available only on selected ready-made products.

• COD is not available for:

  • Customized outfits

  • Bridal collections

  • Designer Lehenga

  • Gowns

  • Made-to-order products

All customized and made-to-order outfits require an advance payment of minimum 20% of the order value, depending upon the selected design and customization requirements. Order processing and production shall commence only after payment confirmation.

For COD orders, open delivery service is not available.

7. Shipping & Delivery

• Delivery timelines may vary depending on customization, embroidery work, festive seasons, logistics delays, or unavoidable circumstances.

• Norika Creations shall not be held responsible for delays caused by:

  • courier partners,

  • customs clearance,

  • natural events,

  • strikes,

  • festivals,

  • public holidays,

  • or situations beyond our control.

No refund or cancellation will be entertained due to such delays.

8. International Orders, Taxes & Duties

• Prices displayed for Indian customers are inclusive of applicable GST.

• International customers may be required to pay:

  • customs duties,

  • import taxes,

  • VAT,

  • or local country charges.

These charges are the sole responsibility of the customer and are non-refundable.

9. Color & Product Appearance Disclaimer

We make every effort to display product colors and details as accurately as possible.

However, slight variations may occur due to:

• lighting conditions,

• screen resolution,

• photography limitations,

• fabric texture,

• embroidery reflection,

• and device display settings.

Handcrafted designer products may also have slight irregularities that enhance their uniqueness and artisanal value.

Such minor differences shall not be considered defects.

10. Return Shipping

• Customers are responsible for return shipping charges.

• We recommend using a reliable courier service with tracking details.

• Norika Creations is not responsible for lost return shipments.

11. Contact Us

For any return, refund, customization, or order-related assistance, please contact:

Norika Creations Support Team
Email: support@norikacreations.com